JRSC Express - Customer Service - Print, Pack, and Ship
Jamestown, NY
We are a fast-paced, growing print company looking for a self-motivated individual.
This full-time position is responsible for completing all incoming shipments and on demand print jobs in a timely manner while cultivating a great customer relationship and experience as well as to assist in other parts of the business if/when needed.
This job will consist of working directly with our customers along with hands-on production; working with various printing/assembly equipment on a daily basis.
Knowledge, Skill, and Ability:
- Understand/follow directions to meet deadlines
- Effective communication with Sales and Production teams
- Detail-oriented with a professional attitude
- Learn and retain new skills quickly
- Experience with production of at least some of the products we make.
- Basic computer skills (Adobe Creative Suite)
- Ability to use a ruler as well as work with measurements in fractions, decimals, and metric
Job Tasks:
-Greeting and engaging customers when they enter the store
-Demonstrate consultative behaviors in a retail environment to understand each customers individualized need
-Provide customer expertise in printing, packing and shipping and can recommended the appropriate product or service option
-Pack and Ship unique and fragile items of all shapes and sizes
-Assemble parcels and prepares good for shipping by bubble wrapping items, inserting
items into shipping boxes, weighing packages, and affixing labels to shipments
-Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
-Operate printing, binding, and other related equipment
-Continuously practice good listening skills with customers, team members, and leadership
-Take action to learn all product and service offerings, alternative solutions, and industry trends
-Clean, repair, and stock all retail center printing and shipping equipment and supplies
-Able to effectively prioritize and manage tasks and timelines to meet the customer's needs
-Exceed customer expectations
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