Inside Sales/Customer Service
Jamestown, NY
We are a fast-paced, growing print company looking for a self-motivated individual.
This is a full-time position representing JRSC Digital to our customers. You will be responsible for guiding a customer through the purchase process while cultivating a great customer relationship and experience as well as to assist in other parts of the business if/when needed.
This job will consist of working directly with our customers in person, on the phone, through email, and online.
Knowledge, Skill, and Ability:
- Understand/follow directions to meet deadlines
- Effective communication with Sales and Production teams
- Detail-oriented with a professional attitude
- Learn and retain new skills quickly
- Basic computer skills
- Ability to use a ruler as well as work with measurements in fractions, decimals, and metric
Job Tasks:
-Greeting and engaging customers when they enter the store, on the phone, through email, and online
-Demonstrate consultative behaviors in a retail environment to understand each customers individualized need
-Provide customer expertise in all products we offer and can recommended the appropriate product or service option
-Enter job and pricing details accurately into our production systems and work with the production team to make sure finished products meet customer expectations
-Provide quality control to finished products
-Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
-Work with the rest of the sales team and management to build effective sales strategies
-Continuously practice good listening skills with customers, team members, and leadership
-Take action to learn all product and service offerings, alternative solutions, and industry trends
-Able to effectively prioritize and manage tasks and timelines to meet the customer's needs
-Exceed customer expectations
Experience in the following areas helpful but no mandatory:
- Apparel decoration
- Large format print, including but not limited to banners, signs, decals, etc.
- Promotional Products
- Digital Printing
- Laser engraving, stamps, and trophies
- Book printing
- Direct mail
Additional Open Positions